Privacy Policy

Introduction

SimpleOPS ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

Information We Collect

Information You Provide

• Account Information: Name, email address, company name, and password when you create an account.
• Billing Information: Payment card details and billing address (processed securely by our payment provider).
• Business Data: Product information, inventory data, orders, and other operational data you enter into SimpleOPS.
• Communications: Messages you send to our support team or through our contact forms.

Information Collected Automatically

• Usage Data: How you interact with our platform, features you use, and actions you take.
• Device Information: Browser type, operating system, IP address, and device identifiers.
• Cookies: We use cookies to maintain your session and improve your experience.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent security incidents

Data Storage and Security

Your data is stored on secure servers within the European Union. We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication requirements
• Regular backups and disaster recovery procedures

Data Sharing

We do not sell your personal information. We may share your information with:

• Service Providers: Third parties that help us operate our platform (hosting, payment processing, analytics).
• Legal Requirements: When required by law or to protect our rights.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

Your Rights

Under GDPR and applicable laws, you have the right to:

• Access your personal information
• Correct inaccurate data
• Delete your data
• Export your data in a portable format
• Object to or restrict processing
• Withdraw consent

To exercise these rights, contact us at [email protected].

Data Retention

We retain your data for as long as your account is active or as needed to provide services. After account deletion, we retain data for 30 days before permanent deletion, unless legally required to retain it longer.

Cookies

We use essential cookies to operate our platform and optional analytics cookies to improve our services. You can manage cookie preferences in your browser settings.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by email or through a notice on our platform.

Contact Us

If you have questions about this Privacy Policy, please contact us at:

• Email: [email protected]
• Address: Helsinki, Finland